Cancellations and refunds

Effective {{EFFECTIVE_DATE}}

Draft. This policy has not yet been reviewed by a lawyer and will be replaced by the reviewed version before subscriptions go on sale.

Cancelling your subscription

Cancel at any time from your account's billing page, or email {{EMAIL}} from the address on your account.
After you cancel, no further payments are taken. You keep full access until the end of the month you have already paid for.
Your progress and completed work are kept after the subscription ends, and are there if you subscribe again. To have them deleted, see our privacy policy.

First payment: if you cancel within {{COOLING_OFF_DAYS}} days of your first payment, we refund that payment in full. Email us to ask for it.
Later months: monthly payments are not refunded for a partly used month. Cancelling stops the next payment.
Charged in error: if you were charged twice, charged after cancelling, or could not use the service because of a fault on our side, we refund the affected payment.
Refunds go back to the card you paid with through Paystack. Your bank may take several business days to show the refund.
When a payment is refunded the subscription is ended at the same time, unless you ask us to keep it running.

Please contact us first. Most problems are quicker to solve directly, and a bank dispute can take weeks.